Internet Basics

What Is DHCP?

DHCP automatically gives devices network settings such as an IP address, gateway and DNS information when they join a network.

Quick answer

If DHCP fails, a device may connect to Wi-Fi but still be unable to communicate normally on the local network.

How to troubleshoot

  1. Confirm whether the issue affects one device or multiple devices.
  2. Run a fresh connection test before changing settings.
  3. Check the router, signal strength and internet status separately.
  4. Make one change at a time and test again.

Why this matters

Good troubleshooting separates local device problems, Wi-Fi problems, router problems and ISP problems. That prevents unnecessary resets and makes it easier to explain the issue to support.

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