Wi-Fi can stay connected to your router even when the router has no working path to the internet. This guide explains how to isolate the problem between your device, router, ISP and DNS.
Quick answer
Start with the simplest checks: test another device, verify the router internet light, restart the router, and try a known website. If other devices also fail, the issue is probably beyond one phone or computer.
How to troubleshoot
- Confirm whether the issue affects one device or multiple devices.
- Run a fresh connection test before changing settings.
- Check the router, signal strength and internet status separately.
- Make one change at a time and test again.
Why this matters
Good troubleshooting separates local device problems, Wi-Fi problems, router problems and ISP problems. That prevents unnecessary resets and makes it easier to explain the issue to support.
Use Net Status
Run a browser test now or use the Android app for deeper connection diagnostics.