Packet loss happens when some network packets never reach their destination. It can cause choppy calls, rubber-banding in games and incomplete transfers.
Quick answer
Repeated loss is often more damaging to real-time apps than a slightly higher but stable ping.
How to troubleshoot
- Confirm whether the issue affects one device or multiple devices.
- Run a fresh connection test before changing settings.
- Check the router, signal strength and internet status separately.
- Make one change at a time and test again.
Why this matters
Good troubleshooting separates local device problems, Wi-Fi problems, router problems and ISP problems. That prevents unnecessary resets and makes it easier to explain the issue to support.
Use Net Status
Run a browser test now or use the Android app for deeper connection diagnostics.